The Psychology Of Waiting.
Sydney Design Thinking Meetup – Presented by Freya Elliot
We over estimate the waiting experience by 30%
How do I make a faster lift vs how do I make the lift journey feel shorter
Perception is reality
Design Equity and fairness into queuing and waits
Show time when you can
Anxious waits feel longer
Reset your wait clock. Apple Genius Bar always tells let you know "You are next inline"